Help & Troubleshooting

1. Open Safari and visit hub.gillabyte.co.uk.
2. Open Share. Depending on your Safari layout, tap the Share icon directly or open the page menu first.
3. Select Add to Home Screen. If it is missing, check Edit Actions in the Share menu.
4. Keep Open as Web App enabled if shown, then tap Add.
5. Open the Gillabyte G icon from your Home Screen and sign in. Set up each device separately.

Open App & notifications settings →

1. Open Google Chrome and visit hub.gillabyte.co.uk.
2. Open the three-dot menu. Depending on your Chrome version, choose Install and create shortcut, Install app, or Add to Home screen.
3. Follow the installation prompts, then open the Gillabyte icon from your Home Screen.
4. Sign in and use App & notifications settings to enable notifications. Samsung Internet menus may differ; use Chrome to follow this guide.

Open App & notifications settings →

1. On iPhone or iPad, use iOS/iPadOS 16.4 or later and open Gillabyte from its Home Screen icon, rather than a Safari tab.
2. Sign in, open App & notifications settings, then select Enable notifications. Choose Allow when your device asks.
3. Use the test button in those settings. Notifications are optional and are configured separately on each device.
4. Gillabyte may not appear in your phone's notification settings until the installed app has requested notification permission.

Enable or test notifications →

1. On iPhone/iPad, check Settings → Notifications → Gillabyte (or the app name you chose), and allow notifications if it is listed.
2. On Android, check notification permissions for Gillabyte or Chrome in the phone settings. Also check the Hub's site notification permission in Chrome if needed.
3. Check Focus/Do Not Disturb, notification delivery settings and your internet connection.
4. Reopen the installed Hub, visit App & notifications settings, and send a test. If you previously denied permission, change it in device/browser settings first.

Open notification settings and send a test →

1. Check that you are signed in at hub.gillabyte.co.uk and connected to the internet.
2. On iPhone/iPad, reopen the installed Home Screen app. A regular Safari tab cannot use the Hub's iPhone push setup.
3. Open App & notifications settings and select Try notifications again if shown.
4. If it still fails, email Gillabyte with your device/browser version and the exact error text. A screenshot can help; hide private information first.

Email notification support →

1. Use the same email address you registered with. Check for typing errors or spaces and review any saved password your device fills in.
2. If you cannot sign in, open Forgot password and complete the security check before requesting an email.
3. Check your inbox and junk folder, then use the newest reset email to choose a new password.
4. Return to the normal sign-in page and sign in with your email and new password. Do not use an email verification link as your usual login.

Reset your password →

1. Make sure both devices use hub.gillabyte.co.uk, rather than an older test or Vercel address.
2. Check the email address and password on the phone. Its saved password may differ from the laptop's.
3. For the app, open the Gillabyte Home Screen icon and sign in there. Your browser and installed app may have separate sign-in sessions.
4. If needed, request a password reset and use the new password on the phone.

Open the Hub sign-in page →

1. Check your internet connection, then refresh the page and allow the security check to finish.
2. Use an up-to-date browser with JavaScript enabled. A content blocker or managed network may prevent the check loading.
3. If you use a content blocker, review its settings for the Hub rather than switching off your device's security protections.
4. If the check remains unavailable, contact Gillabyte with the error and browser version.

Email sign-in support →

1. Check the inbox and junk/spam folder for the email address used at signup.
2. Use the resend option on the registration confirmation screen if it is available, then open the newest verification email.
3. Once your email is verified, return to the normal sign-in page and use your email and password.
4. If you cannot return to the confirmation screen or still do not receive the email, contact Gillabyte. An administrator can help resend it.

Ask for help verifying your email →

1. Use the newest email; a link may expire or stop working after it has been used.
2. For a password reset, request a fresh email from Forgot password. For verification, use the confirmation screen's resend option or ask Gillabyte for help.
3. Open the complete link from the email. Never send your password or a full verification/reset link to anyone.
4. After verification or resetting your password, sign in through the normal Hub login page.

Return to sign in →