Terms & Conditions of Business
Business / Trading Name: Gillabyte
Email: info@gillabyte.co.uk
Telephone: 07723 122260
Website: https://www.gillabyte.co.uk
Version: 2.0
Effective date: 9 October 2026
These Terms & Conditions apply to quotations, orders, equipment supplied and services provided by Gillabyte (“Gillabyte”, “we”, “us” or “our”) to business and domestic customers (“Customer”, “you” or “your”).
By accepting a quotation, placing an order or authorising work to begin, you agree to the terms applicable to that transaction. Where specific terms are agreed in writing for a particular job, those terms will take precedence over these general terms to the extent of any conflict.
1. About These Terms
These terms cover quotations, equipment supply, installation and support services, payment, cancellation, liability, warranties, data handling, third-party services, complaints and governing law.
In these terms, a consumer Customer means an individual acting mainly for purposes outside their trade, business, craft or profession. A business Customer means a Customer acting for business or professional purposes.
1.1. Gillabyte provides IT hardware, networking equipment, installation services, structured cabling, fibre installation, Wi-Fi and network solutions, communications equipment, CCTV-related services, IT consultancy, technical support and other related services.
1.2. These terms apply to both business customers and consumers, unless a particular clause states otherwise.
1.3. Nothing in these terms is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted, including applicable consumer rights.
1.4. References to an agreement in writing include a quotation, order confirmation, email or other written communication accepted by both parties.
If a quotation, order confirmation or written agreement contains job-specific terms, those terms apply to that job. These general terms continue to apply unless they conflict with the job-specific terms.
2. Quotations and Orders
2.1. Quotations will describe the proposed work, equipment, prices and any relevant assumptions or exclusions, as appropriate to the job.
2.2. Unless otherwise stated, quotations remain valid for 30 days from the date of issue.
2.3. A quotation is accepted when the Customer confirms acceptance in writing, pays a requested deposit or part-payment, or otherwise clearly authorises the work or order.
2.4. The scope of work and equipment included will be as described in the accepted quotation or other written agreement.
2.5. Any estimates provided before a site visit, inspection or technical assessment may need to be revised if the actual requirements or conditions differ from those reasonably anticipated. Any change to an agreed price or scope must be communicated and agreed before proceeding, except where a lawful and expressly agreed variation applies.
2.6. Equipment availability, supplier prices and delivery times may change before an order is placed. Any material change affecting the quotation will be communicated to the Customer before the order is confirmed.
3. Equipment Supply
3.1. Gillabyte may supply new, used, refurbished or reconditioned IT hardware, networking equipment, cabling, accessories and related products.
3.2. The equipment supplied will be identified in the quotation, order confirmation or invoice. Any condition description or relevant limitations will be provided where applicable.
3.3. Product specifications, compatibility and performance depend on the manufacturer, model, configuration, software and environment in which the equipment is used.
3.4. Where compatibility with existing equipment or systems is important, the Customer should identify the relevant requirements before accepting the quotation. Gillabyte will explain any compatibility limitations known to us.
3.5. Delivery dates are estimates unless a date is expressly agreed as binding. Gillabyte will communicate material delays when reasonably practicable.
3.6. Risk in supplied goods passes to the Customer in accordance with the applicable law. For consumer sales, goods remain at the trader’s risk until they come into the physical possession of the consumer or a person identified by the consumer, subject to applicable law.
3.7. Ownership of goods remains with Gillabyte until payment in full has been received, to the extent permitted by law. This does not override any mandatory consumer rights or any applicable rules governing goods that have already been installed, incorporated or resold.
4. Refurbished, Used and Reconditioned Equipment
4.1. Where equipment is refurbished, used or reconditioned, this will be identified in the quotation, order confirmation or other relevant documentation.
4.2. Used or refurbished equipment may show signs of previous use, cosmetic wear or other characteristics consistent with its stated condition. Any known material defects, missing accessories or significant limitations will be disclosed before purchase.
4.3. Unless expressly stated otherwise, refurbished or used equipment may not be supplied in its original packaging and may not include all accessories, manuals or software originally supplied by the manufacturer.
4.4. Battery capacity, remaining service life, cosmetic condition and performance may vary on used or refurbished equipment. Any specific warranty, testing or condition information offered by Gillabyte will be stated in the relevant quotation or sales documentation.
4.5. The Customer is responsible for checking that any equipment purchased meets its operational requirements, taking account of the information provided by Gillabyte.
4.6. Nothing in this section excludes or limits statutory rights relating to the description, quality, fitness for purpose or other legal requirements applicable to the sale. In particular, consumer rights cannot be removed simply because equipment is used or refurbished.
5. Deposits, Part-Payments and Ownership
5.1. Gillabyte may require a deposit or part-payment before ordering equipment, reserving materials, scheduling work or beginning a project. The amount and payment timing will be stated in the quotation or agreed in writing.
5.2. Deposits and part-payments will be credited against the total amount payable.
5.3. If a Customer cancels or postpones an order or project, Gillabyte may recover amounts lawfully due for work completed, goods or materials ordered, non-recoverable supplier charges and reasonable losses or costs arising from the cancellation, subject to the Customer’s statutory rights and any applicable cancellation rights.
5.4. A deposit is not automatically non-refundable. Any refund or deduction will be determined by the applicable agreement, the work performed, costs properly incurred and relevant statutory rights.
5.5. Where equipment is purchased specifically for a Customer, Gillabyte will explain any relevant payment requirements and material cancellation implications before the Customer commits.
6. Installation and Labour Services
6.1. Installation and labour services may include hardware installation, network configuration, Wi-Fi installation, structured cabling, fibre installation, communications cabinets, telephone systems, connectivity equipment and other agreed technical work.
6.2. The work Gillabyte is responsible for carrying out will be described in the accepted quotation or otherwise agreed in writing.
6.3. Work may depend on existing infrastructure, power, access, cabling routes, network equipment, third-party services and site conditions.
6.4. Gillabyte will carry out agreed work with reasonable care and skill and in accordance with applicable legal requirements.
6.5. Where existing equipment or infrastructure is defective, unsuitable or unsafe, Gillabyte may need to stop or vary the work. Any proposed additional work and charges will be discussed with the Customer before proceeding, except where urgent action has been authorised or is reasonably necessary to prevent immediate harm or damage.
6.6. Completion of installation does not guarantee that third-party systems, internet services, software, external networks or equipment outside the agreed scope will operate without interruption.
7. Labour Rates, Quotations and Additional Work
7.1. Gillabyte provides IT support, installation, cabling, networking and other technical services on a fixed-price, hourly, daily or other agreed pricing basis.
7.2. The price for each job will be set out in the quotation or otherwise agreed with the Customer before chargeable work begins. Pricing may reflect the type of work, technical complexity, duration, equipment and materials required, urgency, working hours, location and travel requirements.
7.3. Where work is charged by time, the applicable hourly or daily rate, minimum charge, charging increments and any out-of-hours rates will be stated in the quotation or agreed before work begins.
7.4. Where additional work becomes necessary outside the agreed scope, Gillabyte will explain the proposed work and any additional charges and obtain the Customer’s agreement before proceeding, except where urgent action has been authorised by the Customer or is reasonably necessary to prevent immediate harm or damage.
7.5. Travel, mileage, parking, materials, equipment and other additional expenses will be identified in the quotation or agreed before they are incurred, where reasonably practicable.
7.6. All prices will clearly state whether VAT is included or excluded, where applicable. Any VAT will be charged in accordance with the law.
7.7. The price agreed in an accepted quotation will not be changed unilaterally, except where the contract expressly permits a change and the change is lawful.
8. Travel and Mileage
8.1. Travel, mileage, parking, congestion charges, tolls and other travel-related expenses may be chargeable where applicable.
8.2. Any applicable travel charges or the method used to calculate them will be stated in the quotation or agreed before they are incurred, where reasonably practicable.
8.3. Unless otherwise agreed, travel costs will be calculated by reference to the journey required to attend the Customer’s site from Gillabyte’s normal business starting location and return.
8.4. Where a job requires multiple visits, additional travel charges may apply if these were included in the quotation or agreed with the Customer.
9. Fixed-Price Projects and Changes
9.1. A fixed-price quotation covers only the work, equipment and assumptions expressly included in it.
9.2. If the Customer requests changes, or previously unknown site conditions make additional work necessary, Gillabyte will explain the proposed change and its effect on the price and timescale.
9.3. Additional work will be undertaken only after the Customer agrees to the revised scope and applicable charges, except for authorised urgent action or action reasonably necessary to prevent immediate harm or damage.
9.4. Gillabyte is not responsible for delays or additional costs caused by circumstances outside the agreed scope, including undisclosed site conditions, inaccessible areas, unsuitable existing infrastructure or delays caused by third parties, subject to applicable law and any agreed contractual obligations.
10. Site Access and Customer Responsibilities
10.1. The Customer must provide safe and reasonable access to the premises, work areas, equipment and facilities needed to carry out the agreed work.
10.2. The Customer must provide accurate information about the site, existing systems, known faults, access restrictions and relevant health and safety risks.
10.3. The Customer is responsible for ensuring that it has permission to authorise work at the premises and to permit access to any relevant equipment or systems.
10.4. The Customer should ensure that valuables, fragile items and personal belongings are safely stored away from the work area.
10.5. If work cannot proceed because access is unavailable, information is missing or the work area is unsafe, Gillabyte may need to rearrange the appointment. Any cancellation, wasted attendance or additional charges must be consistent with the agreed quotation and applicable law.
10.6. Gillabyte will take reasonable care of the Customer’s property while working on site.
11. Cabling, Fibre and Existing Infrastructure
11.1. Cabling and fibre installations depend on the construction and condition of the building, available routes, existing ducts, ceiling and wall spaces, fire barriers and other site conditions.
11.2. The quotation will identify the agreed installation scope and any known exclusions, such as building repairs, decoration, asbestos-related work, specialist access equipment or making good surfaces, where applicable.
11.3. Drilling, routing cables, lifting floor coverings or accessing concealed spaces may involve risks that cannot always be identified before work begins.
11.4. Gillabyte will take reasonable care when carrying out installation work. If concealed hazards, unsuitable routes or unexpected obstacles are discovered, work may be paused while options and any additional costs are discussed.
11.5. The Customer must disclose any known asbestos, concealed services, structural restrictions or other hazards relevant to the work.
11.6. Any testing, certification, labelling, documentation or test results included in the installation will be specified in the quotation or agreed scope.
11.7. Where work requires a specialist contractor, landlord approval, building consent or another third-party authorisation, responsibility for obtaining it will be agreed before work begins.
12. IT Support and Ad-hoc Services
12.1. IT support may be provided on an ad-hoc, appointment-based or other agreed basis.
12.2. Unless expressly agreed in writing, Gillabyte does not provide a guaranteed response time, attendance time, resolution time, continuous monitoring or service-level agreement.
12.3. The timing and outcome of troubleshooting depend on the nature of the fault, the availability of equipment and information, third-party support, software access and other relevant factors.
12.4. Gillabyte will explain any known limitations and, where reasonably possible, the likely next steps if a fault cannot be resolved during the initial visit or support session.
12.5. If further work, replacement equipment or specialist support is required, the options and applicable charges will be discussed with the Customer before proceeding.
12.6. Remote support will be undertaken only where appropriate access has been authorised by the Customer. The Customer should close confidential documents and avoid sharing passwords unnecessarily.
13. Data, Backups and Software
13.1. Before installation, repair, configuration, migration or other work that may affect data or system settings, the Customer should ensure that appropriate backups have been made and can be restored.
13.2. Unless backup or recovery services are expressly included in the quotation, the Customer is responsible for maintaining backups of its data and ensuring that it has suitable recovery arrangements.
13.3. Gillabyte will take reasonable care when working with systems and data but cannot guarantee that data will never be lost, corrupted or inaccessible. This does not exclude liability where the law does not permit it to be excluded.
13.4. The Customer must ensure that it has the necessary licences, permissions and rights to use the software and systems involved in the work.
13.5. Gillabyte will not knowingly install or configure unlicensed software at the Customer’s request.
13.6. The Customer is responsible for retaining important account information, licence keys, recovery codes and administrative credentials, unless an agreed service specifically covers their management.
13.7. Where practical, the Customer should be available to enter passwords or approve authentication requests rather than disclose sensitive credentials to Gillabyte.
14. Payment and Invoicing
14.1. Payment amounts, deposits, payment milestones and due dates will be set out in the quotation, invoice or other written agreement.
14.2. Unless otherwise agreed, payment for supplied equipment may be required in advance or in part before ordering, with the remaining balance payable as specified in the quotation.
14.3. Where labour is payable on completion, the applicable completion and payment arrangements will be stated in the quotation or agreed in writing.
14.4. Invoices must be paid by the due date shown on the invoice or otherwise agreed in writing.
14.5. Gillabyte will communicate the accepted payment methods to the Customer. Payment through an online payment provider is subject to the relevant provider’s terms and any applicable fees disclosed before payment.
14.6. If a Customer disputes an invoice, the Customer should notify Gillabyte promptly and explain the reason for the dispute. Both parties will make reasonable efforts to resolve it. Any undisputed amount remains payable in accordance with the agreed payment terms and applicable law.
14.7. Where a business Customer fails to pay an undisputed sum by the due date, Gillabyte may exercise any lawful rights to recover the debt, interest or reasonable recovery costs, including rights under applicable late-payment legislation.
14.8. For consumer Customers, any interest or recovery charges will be imposed only where permitted by law and applicable to the agreement.
14.9. Gillabyte may suspend further non-urgent work for overdue payments after giving reasonable notice, subject to the contract and applicable law.
15. Cancellation, Postponement and Missed Appointments
15.1. The Customer should give Gillabyte as much notice as reasonably possible if an appointment needs to be cancelled or rearranged.
15.2. Where a Customer cancels or postpones work, Gillabyte may charge for work already carried out, goods or materials ordered, non-recoverable supplier charges and reasonable costs or losses properly incurred, subject to the agreed contract and applicable law.
15.3. Any cancellation or missed-appointment charge must be disclosed in advance where required and must be lawful and proportionate to the costs or losses it is intended to cover.
15.4. For consumer contracts made online, by telephone or away from business premises, statutory cancellation rights may apply. Depending on the contract, consumers may generally have a 14-day cancellation period for distance or off-premises service contracts and for many distance or off-premises goods contracts, subject to the applicable legal rules and exceptions.
15.5. Where a consumer asks Gillabyte to begin a service during the applicable cancellation period, any required express request and acknowledgement will be obtained. If the consumer cancels after the service has begun, a proportionate amount may be payable for the service provided where the law permits it and the required conditions have been met.
15.6. A consumer’s right to cancel a service may be lost once the service has been fully performed during the cancellation period only where the applicable legal requirements, including any required express consent and acknowledgement, have been satisfied.
15.7. Different rules may apply to customised or made-to-order goods, sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, digital content and other legally specified exceptions. Any applicable exception will be assessed in accordance with the law; it will not be assumed to apply automatically.
15.8. Nothing in this section removes any cancellation, refund or other right that a consumer has under applicable law.
16. Consumer Customers and Statutory Rights
16.1. Where the Customer is a consumer, goods and services supplied by Gillabyte will comply with applicable consumer protection legislation.
16.2. Consumers may have statutory rights where goods are faulty, not as described, not fit for purpose or otherwise fail to meet the legal requirements. Consumers may also have rights where services are not performed with reasonable care and skill.
16.3. Any remedy available to a consumer will depend on the circumstances and the applicable law.
16.4. Nothing in these terms affects rights or remedies that cannot lawfully be excluded, restricted or waived.
16.5. If a provision of these terms is inconsistent with a mandatory consumer protection requirement, the mandatory legal requirement will apply.
17. Liability
17.1. Gillabyte will perform agreed services with reasonable care and skill and will meet its other applicable legal obligations.
17.2. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
17.3. For business Customers, and to the extent permitted by law, Gillabyte will not be liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of business opportunity or loss of goodwill arising from the agreement.
17.4. For business Customers, Gillabyte’s total liability arising out of or in connection with a particular agreement will be limited to the total amount paid or payable under that agreement, to the extent permitted by law. This limitation will not apply to liabilities that cannot lawfully be limited, including those identified in clause 17.2.
17.5. The exclusions and limitations in this section do not apply to consumers where they would unlawfully restrict statutory rights or remedies, or otherwise be unfair or unenforceable.
17.6. The Customer should take reasonable steps to minimise avoidable loss, including maintaining appropriate backups and following relevant security and maintenance guidance.
17.7. Gillabyte is not responsible for faults, outages or losses caused by third-party providers, manufacturer defects, unsupported systems, pre-existing faults or circumstances outside Gillabyte’s reasonable control, except to the extent that Gillabyte is legally responsible for the relevant loss.
18. Manufacturer Warranties and Defects
18.1. New equipment may be covered by a manufacturer’s warranty or other supplier warranty. Details will be provided where available or relevant.
18.2. Any manufacturer warranty is subject to its own terms and conditions. Gillabyte does not guarantee that a manufacturer or third-party supplier will accept a warranty claim.
18.3. Where Gillabyte provides its own written warranty for equipment or workmanship, the applicable period, coverage and exclusions will be stated in the relevant documentation.
18.4. Any warranty provided by Gillabyte is additional to, and does not replace or reduce, statutory rights that apply to the Customer.
18.5. The Customer should report suspected faults promptly and provide reasonable information to help identify the issue.
18.6. Damage caused by misuse, accidental damage, unauthorised modification, unsuitable operating conditions or failure to follow reasonable instructions may fall outside a specific warranty, where the exclusion is lawful and applicable.
19. Third-Party Services and Connectivity
19.1. Some services depend on third parties, including internet service providers, telecommunications providers, software vendors, cloud platforms, manufacturers and external contractors.
19.2. Unless expressly agreed otherwise, Gillabyte is not responsible for the operation, availability, service levels or decisions of those third parties.
19.3. Internet speeds, Wi-Fi coverage, network performance and connectivity depend on factors including the building layout, interference, equipment capability, external networks and service-provider performance.
19.4. Gillabyte may advise on or assist with third-party services, but any separate contract between the Customer and a third-party provider remains subject to that provider’s terms.
19.5. Any third-party fees, subscriptions or ongoing charges that are known and relevant to the quotation will be identified where reasonably practicable.
20. Intellectual Property and Customer Materials
20.1. Each party retains ownership of intellectual property it owned before the work began.
20.2. Unless otherwise agreed in writing, Gillabyte retains ownership of its pre-existing tools, methods, templates, scripts, documentation and know-how.
20.3. The Customer grants Gillabyte permission to use information, files, images, credentials and other materials supplied by the Customer to the extent reasonably necessary to carry out the agreed work.
20.4. The Customer confirms that it has the necessary rights and permissions to provide those materials and authorise their use for the agreed purpose.
20.5. Any transfer or licence of intellectual property specifically created for the Customer will be as stated in the quotation or other written agreement.
21. Confidentiality and Data Protection
21.1. Gillabyte will take reasonable steps to protect confidential business information and personal information encountered while carrying out agreed work.
21.2. Personal data will be handled in accordance with applicable UK data protection law and Gillabyte’s applicable privacy information.
21.3. The Customer should avoid sharing confidential information or personal data that is not necessary for the work.
21.4. Where access to systems or personal data is required, the parties will take reasonable steps to ensure that access is limited to what is necessary for the agreed purpose.
21.5. If a particular project requires a separate data processing agreement, confidentiality agreement or other written arrangement, the parties will agree this where applicable.
22. Circumstances Beyond Reasonable Control
22.1. Neither party will be responsible for a delay caused by circumstances beyond its reasonable control, to the extent that the law permits this provision to apply.
22.2. Such circumstances may include severe weather, fire, flood, major transport disruption, widespread power or network outages, supplier disruption, industrial action or other events that could not reasonably have been avoided.
22.3. The affected party will notify the other party as soon as reasonably practicable and take reasonable steps to reduce the impact.
22.4. If the disruption continues for an extended period, the parties will discuss an appropriate way forward, including rescheduling or ending the affected part of the agreement where appropriate. Any refund or payment due will remain subject to the agreement and applicable law.
23. Complaints and Disputes
23.1. If the Customer is dissatisfied with equipment or services, they should contact Gillabyte and provide details of the issue and any relevant supporting information.
23.2. Gillabyte will review the complaint and seek to resolve it fairly and within a reasonable timeframe.
23.3. Both parties will make reasonable efforts to resolve disputes through discussion before taking formal action, where appropriate.
23.4. Nothing in this section prevents either party from exercising a legal right, bringing a claim or seeking urgent relief where appropriate.
24. Suspension and Termination
24.1. Either party may terminate an agreement where the other party commits a material breach and, where the breach can be remedied, fails to remedy it within a reasonable period after receiving written notice.
24.2. Gillabyte may suspend work where it reasonably considers that continuing would be unsafe, unlawful, dependent on unavailable access or information, or would expose systems or equipment to a material risk.
24.3. Gillabyte may suspend further non-urgent services for overdue payments in accordance with clause 14 and the applicable agreement.
24.4. If an agreement ends, the Customer remains responsible for payment for work properly completed, goods supplied and other sums lawfully due under the agreement, subject to any applicable refund, cancellation or other statutory rights.
24.5. Any rights or obligations that by their nature should continue after termination will remain in effect.
25. General and Governing Law
25.1. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
25.2. A failure or delay in exercising a right does not mean that the right has been waived.
25.3. No change to an accepted quotation or agreement will be effective unless made in accordance with the agreement and applicable law.
25.4. These terms, together with the accepted quotation and any other agreed written terms, form the agreement between Gillabyte and the Customer for the relevant supply of goods or services.
25.5. These terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to consumers in another UK jurisdiction or elsewhere.
25.6. Any dispute will be dealt with by the courts with appropriate jurisdiction, subject to applicable consumer rights and rules on jurisdiction.
Gillabyte — Get wired the right way.
Website: https://www.gillabyte.co.uk
End of Terms & Conditions of Business